Careers at ABS

Job Description:As a Customer Service Representative at Apex Building Supply, you will play a vital role in providing exceptional service to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring their satisfaction. This position requires strong communication skills, attention to detail, and a customer-centric approach.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and in-person interactions.
2. Provide accurate and helpful information about our building supplies, product availability, pricing, and delivery options.
3. Assist customers with order processing, including taking orders, tracking shipments, and coordinating deliveries.
4. Resolve customer complaints or issues in a timely and professional manner, ensuring customer satisfaction.
5. Collaborate with other teams within the company to address customer needs and resolve any product-related concerns.

Skill and Experience:

1. Minimum of 2 years of experience in customer service roles, preferably in the building supply industry.
2. Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
3. Strong problem-solving skills and the ability to handle challenging customer situations with patience and empathy.
4. Familiarity with building supplies, materials, and industry terminology is a plus.
5. Proficiency in using customer service software, such as CRM systems, and experience with order management platforms.